Scalp Massage (Service or Add-On)

✨ Eternal Cosmetics – Terms of Service

Thank you for choosing Eternal Cosmetics. To ensure a smooth, respectful, and professional experience for all clients, the following terms and policies apply to all bookings and services.

💳 Booking Fee & Payment Terms

A non-refundable $15 deposit is required for every service and add-on at the time of booking. This deposit secures your appointment time and will be applied toward your total service balance. Deposits are mandatory for all services, including add-ons, with two exceptions: the 1-on-1 Consultation, which requires full payment of $55 at the time of booking, and the Vitamin C Serum add-on, which must be paid in full ($8) at checkout. Each service or add-on added to your cart will generate a separate $15 deposit. If multiple services or add-ons are booked in a single session, multiple deposits will apply. Appointments are not confirmed until the required deposit or full payment has been submitted. .

➕ Add-On Services

All add-ons require a $15 deposit to reserve and are treated the same as full services in terms of booking policy. Add-ons are intended to be booked alongside a main service. If booked alone, they may be rescheduled or canceled at the discretion of Eternal Cosmetics. The Vitamin C Serum is the only exception and must be paid in full at the time of booking without a deposit.

🧼 Hygiene Policy

For the comfort, safety, and professionalism of all clients and staff: Please arrive freshly showered to your appointment. Facial clients: Do not wash your face with soap during your shower on the day of service; rinse with water only to avoid pre-treatment irritation. A brief intake form or verbal consultation may be completed prior to service to ensure optimal care and address any concerns.

💵 Accepted Payment Methods

Payment for remaining balances is due at the time of service. Accepted forms of payment include: Apple Pay or Cash. We do not accept Cash App, Venmo, PayPal, or Zelle. Please note: While add-ons appear as $0 during checkout, they must be paid in full at your appointment.

⏰ Late Arrival Policy

We value your time and strive to honor everyone's schedules: If you anticipate being late, please notify us as soon as possible via text. Clients arriving 15 minutes or more late will incur a $20 late fee. Clients arriving 30 minutes or more late may have their appointment canceled at the discretion of Eternal Cosmetics and will be marked as a no-show.

❌ Cancellations & No-Shows

Life happens — but courtesy is appreciated: 24-hour notice is required for all cancellations or rescheduling. Cancellations with less than 24 hours’ notice, or failure to show without notice, will result in a $50 cancellation/no-show fee. In cases of emergency or unforeseen circumstances, exceptions may be made at the discretion of Eternal Cosmetics.

📍 Appointment Location

The location address will be sent via text message from a private number after your appointment is confirmed. Please monitor your messages prior to your appointment day.

📜 Policies Acknowledgment

By booking with Eternal Cosmetics, you acknowledge that you have read, understood, and agreed to all service descriptions, booking policies, and terms outlined here.

Returns Policy

Due to the handmade nature and hygienic standards of our skincare products, all sales are final. We do not accept returns or exchanges to ensure the safety and quality of our products for all customers.

Refunds are only considered under the following conditions: The item received was incorrect or damaged. You notify us within 3 days of delivery. You provide your order number and photos of the issue. To request a refund, please email eternalcosmetics@gmail.com with all required documentation. Approved refunds will be processed to your original payment method. Please allow a few business days for the transaction to reflect in your account.

Orders may be canceled within 12 hours of purchase. After this window, the order will be processed and all sales are final.

Shipping Policy

All orders are processed within 1–3 business days. Please note that we do not ship on weekends or holidays. Shipping costs are calculated at checkout based on your order total and delivery address. Standard shipping times within the U.S. typically range from 3–7 business days. Once your order is shipped, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for the tracking information to become active.

Eternal Cosmetics is not responsible for lost, stolen, or misdelivered packages once they are marked as delivered by the carrier. If your order arrives damaged, please contact us within 48 hours of delivery at eternalcosmetics@gmail.com with your order number and clear photos of both the product and packaging so we can assist you appropriately.

Eternal Cosmetics reserves the right to refuse refund or replacement requests that do not comply with the terms outlined above. By placing an order, you agree to the terms stated in this Shipping, Returns & Refund Policy.